Frequently Asked Questions
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Massage Therapy

Your comfort kit includes: A recovery table for sleeping throughout the evening, and for resting and napping during the day, a recovery chair for day time use, a two-way mirror, a portable face-support system and soft face-covers needed to protect it.

*We also offer tablets for rent throughout the duration of your recovery to help pass the time, loaded with Netflix and Texture (a digital magazine subscription service with over 200+ magazines to choose from).

No, we bring it right to your front door! Your comfort kit will be delivered to you anywhere in Canada.

Most patients book our comfort kits for a two week period and extend their rental as necessary. The duration of your recovery is determined by the surgeon performing your surgery; please consult with your physician regarding the duration of remaining face-down.

Your rental begins the day of your surgery.

Not a problem. Extending your equipment rental is possible. Just let us know how much longer you require the equipment and we will extend your booking.

Many of our patients have success processing vitrectomy equipment insurance claims through their insurance companies. Please read your insurance policy or ask your insurer if they cover vitrectomy-recovery equipment.

We accept Visa, Mastercard, Amex, Visa Debit and Mastercard Debit. We secure a $1,000 pre-authorization at the time of booking.

We have locations throughout the country to support patients all over Canada. Whichever city or town you’re in, we’ll deliver a comfort kit to your front door.

Just like our comfort kits, everything is included - including shipping. We promise there won't be any surprises, ever!

Your surgeon will insert an inter-ocular gas bubble into the back of your eye where your retina is located. This bubble rises and applies pressure to the back of the retina. However, the gas bubble will apply pressure only to the top of the eye if you’re standing up and looking forward – and the bubble needs to be on your retina. This is corrected by simply positioning your head in the face-down position as if you were looking at your shoe laces. It is extremely challenging to keep your face down while sleeping, as there is a possibility of rollovers.

The most common conditions treated by a vitrectomy are macular holes, followed by retinal detachments as the second most common condition. Other conditions include macular puckers, macular edema, vitreous hemorrhage, diabetic retinopathy, and uveitis – all of which require a patient to recover in a face-down position for extended hours each day.

The most common feedback from our patients is, “I don’t know how I would have been able to manage this recovery without your equipment.”

We suggest that you touch your chin to your chest for as long as you can. How long does it take before you are either bored or feel the onset of neck strain? Our comfort kit will provide you so much relief during your recovery, that you too will be saying, “how could I possibly have been able to endure this recovery without this equipment?”

We guarantee that all of our equipment is cleaned and inspected thoroughly prior to shipping to ensure safe operation for all of our patients. Once you receive your comfort kit, please inspect it prior to use. If you notice a problem with a piece of your equipment, do not use it! Please call us - if necessary - and we will make arrangements to immediately ship you a new piece of equipment which is safe and ready for use.

There isn’t any assembly required for our equipment. The recovery chair and table both come assembled and require only some unfolding and minor adjustments to suit your personal preference. Equipment instructions will be included within your comfort kit.

If you require additional assistance, please give us a call and we’ll be more than happy to help guide you through the setup.